Shipping Times
Orders processed in the US will take 5-15 business days to arrive.
Please also note that if your purchased item is on pre-order, it may take longer to arrive at your doorsteps due to manufacturing delays. Most pre-ordered products will take about 45 business days to ship.
Shipping & Handling Process
Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners.
Order Tracking
You can just click on Track your order in a menu page, enter your order number and e-mail adress then press track to check your order status
Return Policy
Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.You can choose between a refund in store credit or a refund to your original payment method.Shanti Home does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days.Please contact us using the contact form to the side to initiate a return! :)
Damaged or Defective Items
We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.We apologize for your less than perfect experience.
How can I cancel my order?
As long as your product has not been submitted for fulfillment by us, we can cancel the order. If the cancellation has been requested prior to 12 hours, there is a 4% cancellation fee. We use Shopify as a payment processor, and they do not refund us their 4% fee for cancellations.After 12 hours, if the order hasn't been shipped, a 10% cancellation fee will be applied. This is to cover our costs of lost labour and packaging materials. We prepare products for shipment as soon as we receive the order.If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product! This means, we CANNOT cancel your order it must be refunded.We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
